ICR

Patient Representatives :

Assist patients in obtaining services, understanding policies and making health care decisions.


See more information about working in this career.


About the Job


Indiana Average Salary $35,240.00
Average Time to Fill 39 days
Typical Education Bachelor's Degree
Typical Experience Over 2 years, up to and including 4 years
10 Year Projected Openings (2014-2024) 15,517
10 Year Expected Percentage Change (2014-2024) 11.41 %

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Skills Profile


Essential (Soft) Skills

Essential Skills to Employers

Oral Communication
Written Communication
Professionalism
Customer Service
Information Gathering
Following Directions
Decision-making
Critical Thinking
Integrity
Resource Allocation
Attention to Detail
Conflict Management
Time Management
Organization
Teamwork
Work Ethic
Numerical and Arithmetic Application

Top Job Duties and Responsibilities

Performing for or Working Directly with the Public

Resolve customer or public complaints or problems
Take complaints by phone, email, or in person
Respond to customer problems or complaints
Provide direct sales related customer service
Provide personal services
Sell products or services
Solicit orders from established or new customers
Take customer orders

Documenting/Recording Information

Prepare records of customer charges
Prepare financial reports
Maintain records of sales or other business transactions
Maintain customer and account records
Prepare billing statements
Prepare documentation for contracts, transactions, or regulatory compliance
Maintain telephone logs

Performing Administrative Activities

Take messages, notes, shorthand, and dictation
Manage insurance claims
Answer questions from customers or the public
Process orders for merchandise, supplies, or services
Execute sales or other financial transactions
Provide clerical assistance to customers or patients

Getting Information

Investigate insurance claims
Investigate customer complaints
Determine customer needs
Review customer instructions
Analyze legal questions

Communicating with Persons Outside Organization

Provide notifications to customers or patrons
Provide information about facilities
Discuss account status or activity with customers or patrons
Consult with customers concerning needs
Respond to requests for information


Real-Time Job Posting Statistics


Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Product Sales
Administrative Support
Supply Chain Management
Sales Goals



Department of Workforce Development Resources