ICR

Customer Service Representatives :

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.


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About the Job


Indiana Average Salary $35,240.00
Average Time to Fill 39 days
Typical Education High school diploma or equivalent
Typical Experience Over 1 year, up to and including 2 years
10 Year Projected Openings (2014-2024) 15,517
10 Year Expected Percentage Change (2014-2024) 11.41 %

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Skills Profile


Essential (Soft) Skills

Essential Skills to Employers

Oral Communication
Resource Allocation
Professionalism
Written Communication
Integrity
Critical Thinking
Decision-making
Customer Service
Attention to Detail
Following Directions
Information Gathering
Conflict Management
Organization
Leadership
Time Management
Numerical and Arithmetic Application
Teamwork
Work Ethic

Top Job Duties and Responsibilities

Performing Administrative Activities

Dictate correspondence to be recorded
Take messages, notes, shorthand, and dictation
Manage insurance claims
Transcribe spoken or written information
Answer questions from customers or the public
Process orders for merchandise, supplies, or services
Execute sales or other financial transactions
Process returned merchandise
Rent items to customer
Process account invoices
Process credit transaction
Provide Notary service
Provide clerical assistance to customers or patients

Performing for or Working Directly with the Public

Perform sales calls to solicit new business
Sell products or services
Sell services
Resolve customer or public complaints or problems
Take complaints by phone, email, or in person
Respond to customer problems or complaints
Provide direct sales related customer service
Provide personal services
Solicit orders from established or new customers
Take customer orders
Provide assistance or direction to customers

Getting Information

Investigate insurance claims
Investigate customer complaints
Gather customer or product information to determine customer needs
Determine customer needs
Investigate complaints, disturbances, or violations
Review customer instructions
Analyze legal questions

Documenting/Recording Information

Prepare records of customer charges
Prepare financial reports
Maintain records of sales or other business transactions
Maintain customer and account records
Prepare billing statements
Prepare documentation for contracts, transactions, or regulatory compliance
Maintain telephone logs

Evaluating Information to Determine Compliance with Standards

Verify completeness or accuracy of data
Review data on insurance applications or policies
Verify investigative information
Verify information for credit investigations
Detect discrepancies in records or reports

Analyzing Data or Information

Analyze credit information
Examine financial documents to identify or verify concerns
Analyze current and historical utility costs
Analyze financial data or information
Review customer records


Real-Time Job Posting Statistics


Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Product Sales
Administrative Support
Supply Chain Management
Sales Goals



Department of Workforce Development Resources