Customer Service Representatives :

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

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About the Job

Indiana Average Salary $35,240.00
Average Time to Fill 39 days
Typical Education High school diploma or equivalent
Typical Experience Over 1 year, up to and including 2 years
10 Year Projected Openings (2016-2026) 65,196
10 Year Expected Percentage Change (2016-2026) 4.92 %

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Oral Communication
Resource Allocation
Written Communication
Critical Thinking
Customer Service
Attention to Detail
Following Directions
Information Gathering
Conflict Management
Time Management
Numerical and Arithmetic Application
Work Ethic

Top Job Duties and Responsibilities

Performing Administrative Activities

Answer questions from customers or the public
Transcribe spoken or written information
Manage insurance claims
Take messages, notes, shorthand, and dictation
Dictate correspondence to be recorded
Process orders for merchandise, supplies, or services
Execute sales or other financial transactions
Process returned merchandise
Process credit transaction
Process account invoices
Rent items to customer
Provide Notary service
Provide clerical assistance to customers or patients

Performing for or Working Directly with the Public

Sell services
Sell products or services
Perform sales calls to solicit new business
Respond to customer problems or complaints
Take complaints by phone, email, or in person
Resolve customer or public complaints or problems
Provide personal services
Provide direct sales related customer service
Take customer orders
Solicit orders from established or new customers
Provide assistance or direction to customers

Getting Information

Investigate customer complaints
Investigate insurance claims
Determine customer needs
Gather customer or product information to determine customer needs
Investigate complaints, disturbances, or violations
Analyze legal questions
Review customer instructions

Documenting/Recording Information

Prepare financial reports
Prepare records of customer charges
Maintain customer and account records
Maintain records of sales or other business transactions
Prepare billing statements
Prepare documentation for contracts, transactions, or regulatory compliance
Maintain telephone logs

Evaluating Information to Determine Compliance with Standards

Detect discrepancies in records or reports
Verify information for credit investigations
Verify investigative information
Review data on insurance applications or policies
Verify completeness or accuracy of data

Analyzing Data or Information

Analyze financial data or information
Analyze current and historical utility costs
Examine financial documents to identify or verify concerns
Analyze credit information
Review customer records

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Product Sales
Administrative Support
Supply Chain Management
Sales Goals

Department of Workforce Development Resources