ICR

Bill and Account Collectors :

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.


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About the Job


Indiana Average Salary $34,070.00
Average Time to Fill 34 days
Typical Education High school diploma or equivalent
Typical Experience None
10 Year Projected Openings (2014-2024) 1,131
10 Year Expected Percentage Change (2014-2024) -2.20 %

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Skills Profile


Essential (Soft) Skills

Essential Skills to Employers

Resource Allocation
Oral Communication
Attention to Detail
Information Gathering
Integrity
Written Communication
Following Directions
Decision-making
Organization
Critical Thinking
Professionalism
Conflict Management
Technology and Tool Usage

Top Job Duties and Responsibilities

Getting Information

Conduct historical research
Conduct interviews to gather financial information
Interview witnesses, suspects, or claimants
Collect statistical data
Review loan applications
Collect personal information
Locate persons through skip tracing

Performing Administrative Activities

Dictate correspondence to be recorded
Manage insurance claims
Process individual, group, or organizational invoices
File documents, records, or related materials
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Rent items to customer
Process account invoices
Process credit transaction

Documenting/Recording Information

Maintain financial records, reports, or files
Process medical billing information
Maintain customer and account records
Write legal correspondence
Prepare billing statements

Monitoring and Controlling Resources

Maintain travel expense accounts
Collect deposits, payments, funding, or fees
Disburse organizational funding
Collect overdue bills
Account for organizational funding


Real-Time Job Posting Statistics


Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Enterprise Resource Planning (ERP)
Account Adjustment
Financial Analysis
Billing Systems
Claims Knowledge
SAS
SQL


Related Licensing Requirements


Licensed Collection Agent (18-0000000001)

In order to obtain a license, the candidate must: Be a citizen of the United States. Be at least 18 years of age. Not have a record as a defaulter in payment of money. Not have had a previously awarded collection agent license suspended or revoked. Pay all application fees. Provide a corporate surety bond for each collections office in operation, at the Division's discretion. Licenses must be renewed every two years. More detailed information may be obtained directly from the Securities Division of the Office of the Secretary of State.

- Secretary of State~Securities Division (3172326681)
- http://www.in.gov/sos/securities/


Department of Workforce Development Resources