Telephone Operators:

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Also includes

About the Job

Indiana Average Salary $38,770.00
Average Time to Fill 29 days
Typical Education Post-secondary certificate or some college courses
Typical Experience None
10 Year Projected Openings (2016-2026) 140
10 Year Expected Percentage Change (2016-2026) -26.56 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Written Communication
Attention to Detail
Customer Service
Following Directions
Oral Communication
Work Ethic
Information Gathering
Time Management
Resource Allocation
Conflict Management

Top Job Duties and Responsibilities

Performing Administrative Activities

Take messages, notes, shorthand, and dictation
Transcribe spoken or written information
Answer questions from customers or the public
Prepare bank deposits
File documents, records, or related materials
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Date stamp messages, mail, or other information
Deliver items such as mail, messages, records, or files
Execute sales or other financial transactions

Performing for or Working Directly with the Public

Provide personal services related customer service
Provide personal services
Greet customers, guests, visitors, or passengers
Take complaints by phone, email, or in person
Provide assistance or direction to customers

Controlling Machines and Processes

Operate radio transmitter, receiver, or auxiliary equipment
Operate communications equipment or systems
Operate law enforcement, fire, or emergency-related telecommunication equipment
Operate digital scanner

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Cash Handling
Hardware Experience
Customer Contact
Phone Systems
Front Office
Medical Terminology

Department of Workforce Development Resources