Social and Community Service Managers :

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

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About the Job

Indiana Average Salary $56,070.00
Average Time to Fill 50 days
Typical Education Bachelor's Degree
Typical Experience Over 4 years, up to and including 6 years
10 Year Projected Openings (2016-2026) 2,800
10 Year Expected Percentage Change (2016-2026) 16.12 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Information Gathering
Critical Thinking
Oral Communication
Written Communication
Attention to Detail
Customer Service
Conflict Management
Resource Allocation

Top Job Duties and Responsibilities

Provide Consultation and Advice to Others

Advise individuals regarding marriage
Advise planning officials concerning regional or urban projects
Advise others on human resources topics
Match clients to public or community services
Counsel clients or patients regarding personal issues or problems
Advise individuals regarding financial matters
Provide advice regarding program quality or effectiveness
Recommend action to ensure legal or regulatory compliance
Advise staff on speech or hearing topics
Refer patients or clients to community services or resources

Judging the Qualities of Things, Services, or People

Evaluate applicant qualifications for employment
Evaluate contract personnel performance
Evaluate applicant eligibility for employment
Evaluate information from employment interviews
Evaluate employee performance
Evaluate personnel policies, practices, or benefits
Judge quality of facilities or service
Evaluate training programs, materials, or instructors
Conduct progress and production reviews
Determine social service program status

Training and Teaching Others

Organize training procedure manuals
Prepare technical reports or presentations associated with public, community, or governmental services
Develop training materials
Develop employee orientation materials
Coordinate employee continuing education programs
Plan esteem building activities for children
Plan social behavior learning activities
Conduct opinion surveys or needs assessments
Orient new employees
Train others in the use of psychological, social services, or mental health related equipment

Guiding, Directing, and Motivating Subordinates

Direct implementation of new procedures, policies, or programs
Manage financial activities of the organization
Manage broad organizational programs or initiatives
Direct treatment programs
Oversee execution of organizational or program policies
Implement human resource programs
Supervise public, community, or governmental services personnel
Assign work to staff or employees

Making Decisions and Solving Problems

Approve/Disallow application or license
Terminate relationship with clients or vendors
Terminate employment of employees or contractors
Discharge workers using employee dismissal guidelines
Implement company or staff policies
Recommend personnel actions such as promotions, transfers, and dismissals
Determine program eligibility
Evaluate merit of a case based on precedents, policies, laws, or regulations

Establishing and Maintaining Interpersonal Relationships

Maintain relationships with clients and customers
Represent the organization in external relations
Establish relationships with clients and customers
Maintain relationships with external agencies, organizations, and communities
Maintain relationships with vendors
Maintain relationships with stakeholders
Establish relationships with external agencies and community organizations
Establish interpersonal business relationships to facilitate work activities
Maintain cooperative working relationships with community service organizations

Documenting/Recording Information

Write administrative procedures services manual
Maintain public records, reports, or files
Maintain records for social service programs
Maintain personnel records
Maintain processes and procedures manual
Prepare financial reports
Manage clinical or social case records

Thinking Creatively

Develop staff policies
Develop operational policies, procedures, or standards
Develop business or organizational policies, programs, or standards
Develop records management systems
Write public sector, educational, or institutional grant proposals
Generate work template for repetitive tasks

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Discharge Planning
Nursing Home
Business Planning
Long-Term Care
Business Development
Assisted Living

Department of Workforce Development Resources